Returns & Cancellation

At Dear Mom, your satisfaction matters to us. Because our products are food items, we follow the policy below to ensure safety and hygiene for every customer.

Cancellations

• You can cancel your order before it is dispatched by emailing or calling us with your order number.
• Once an order has been shipped, it cannot be cancelled.
• For approved cancellations of prepaid orders, the full amount is refunded to the original payment method.

Returns

For hygiene and food-safety reasons, opened or used food products cannot be returned. We will gladly offer a replacement or refund if:

• The product arrives damaged, leaking or tampered with
• You received the wrong product
• The product is past its expiry date on delivery

How to request a replacement or refund

1. Contact us within 48 hours of delivery at officialdearmom@gmail.com or +91 946 439 2361.
2. Share your order number and clear photos of the product and packaging.
3. Once verified, we will arrange a replacement or refund.

Refunds

Approved refunds are processed to the original payment method within 5–7 business days. The time for the amount to reflect in your account depends on your bank or payment provider.

Contact us

Email: officialdearmom@gmail.com
Phone: +91 946 439 2361
Address: 320c, Rattan Nagar, Patiala, Punjab 147001, India